How much more professional and responsive would your customer service be if they had instant access to the right information while they were interacting with your clients? If delivery agents or technicians could access relevant documents or paperwork while they were actually in the field? If community health workers and emergency services personnel could not only see relevant patient data, but could instantly upload results and even images and video to medical professionals standing by in hospitals or doctors offices?
In every marketplace, organizations strive for improved client service and more often than not, what dictates the success or failure of this effort is the right people having secure access to the right information AT THE POINT OF CLIENT CONTACT.
AIM understands this and we have built flexible systems and solutions that can fit into YOUR business process models, enabling this kind of connectivity and access to your data, no matter how it is currently stored; paper, electronic media/database, or digital images in an ECM. Our products and services can serve as the glue to integrate dissimilar systems and media, and bring them together when and where they need to in a way you may never have thought was possible, and at a cost that any organization can afford. With our subscription models eliminating capital expenditure on IT and software, the real question becomes how can you afford NOT to give this kind of information control to your organization?